Contact us
Email info@runs-it.com with “BoulderMe” in the subject. Tell us what you were doing, what you expected and what happened, plus your iPhone model and iOS version. Please don't send screenshots of other people's chats; report them in the app instead.
Signing in
BoulderMe uses Sign in with Apple. If sign-in fails, check that you're signed in to your Apple Account in Settings and that you have a connection, then try again.
Want to look around first? Choose Explore the demo on the welcome screen. Demo data is made up and stays on your iPhone.
Finding partners
Add the gyms you climb at and the times you usually climb, then turn on Show me in discovery. You'll see climbers who share a gym with you, and they'll see you. Send an invitation for a gym and time; once it's accepted, you can chat.
To take a break, turn off Show me in discovery in Settings. You disappear from discovery and won't get new invitations. Open chats stay open.
My gym isn't listed
Search for the gym, then choose Can't find it? Suggest a gym. We review suggestions and add Ontario bouldering gyms to the list.
Blocking and reporting
Open the member's profile and choose Block or Report. A blocked member can no longer see or contact you. Reports go only to us, and the member is never told who reported them.
Meet at the gym, tell someone where you'll be, and leave if you feel unsafe. In an emergency, call 911. Safety tips in Settings has more.
Exporting your data
In Settings, choose Export my data. You get a file with your profile, gyms, availability, invitations, chats, blocks and reports that you can save or share. The privacy policy explains what we keep and why.
Deleting your account
In Settings, choose Delete account and type DELETE to confirm. Your account is hidden and sign-in is blocked right away, and your profile, gyms, availability and sent messages are deleted. People you chatted with see “Deleted climber”. This can't be undone.
If you can't open the app, email info@runs-it.com and we'll help.